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FAQs

How do I place my order?

Online order:

Simply select from the given package and click on 'Order Now'. Fill in the small form and pay via credit card through available payment methods.

Place your order to the consultant:

You can also contact our design consultant through live chat or calling our hotline anytime. The consultant will help you select the appropriate package for you and will also help you in making payments. Once you have made the payment Logo Victoria starts working on developing your designs.

What do you charge for your logo design services?

Logo Victoria has different packages for logos, website, stationery and animated videos. Logo Victoria charges on basis of your selected package. Each project is charged 100% up front to start with project. You can get more details about our pricing by visiting pricing page.

How long does it take?

Logo Victoria ensures to deliver in best possible time Logo Victoria guarantees in our packages. If you do not receive any response in the given time period, please contact our customer support.

What does Rush Delivery mean?

Using our rush delivery option, you can see your initial logo design concepts within 24 hours. An additional fee according to the package will be added to your order.

What if I didn’t like the design?

We’ll start off by giving you multiple design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, we’ll ask for your feedback to make the designs even better.

Usually, our clients ask us to tweak colors, fonts and layout. Sometimes, they even ask us to combine the top half of one concept with the bottom half of another.

Whatever the revision, big or small, we’ll continue to revise your design until it’s absolutely perfect.

How Many Revisions I can avail?

Most of our packages come with unlimited rounds of revision, although you can ask to revise your designs as per your selected package. We aim to keep our customers satisfied and we will make changes/revisions until you are agreed and satisfied with your logo design.

What are the payment methods?

Customers can pay via any of the following methods:

  • Credit Cards (Mater, Visa, American Express, Discover of any bank)
  • PayPal

Can I submit my own ideas for my logo?

Yes. You are welcome to send in your ideas and our team of designers will incorporate those in your logo. You can submit your ideas in your creative brief while placing the order.

How will I receive my final files? Is CD delivery available?

You can always download from your account area provided you. You can sign in anytime, from anywhere and download your ordered file whether it is logo or video.

Do I own the copyrights of the design of my logo?

Yes. Logo Victoria transfers 100% ownership rights of your logo to you. You can use it however you want to without seeking any permission from us.

Can you redo / improve my existing company logo?

Yeah! Logo Victoria has a separate redesign package for customers. When you show us your current logo our creative director analyzes it according to your need and totally revamps the old design after making improvements in that.

Do you do business cards & letterhead design?

Yes we do Stationery and Brand Collaterals designing. Letterheads, business cards, envelope and banner designs package can be found under the section of Branding.

Do I have the freedom to edit my business cards and stationery?

Definitely. You can either change or edit the size or design of your business card and other stationery items via using Adobe Illustrator or Corel Draw. Logo Victoria provides final file sin multiple formats allowing you to change the design as your need.

What is a Content Management System (CMS) based website?

Content Management System allows you to create a website where you can change, edit or manage the content of the website on your own. You're allowed to edit or replace the pictures on the website even without creating a new page, sometimes. No programming knowledge is required to get the hold of CMS based website.

What is E – Commerce website?

E – Commerce offers you the power to sell or buy products online. Logo Victoria create basic as well as extended E – Commerce websites to facilitate your business. Basic E – Commerce is where you get to display only a few products and services online with a simple check out option. While in extended e – commerce option, a complete solution is provided for your online store.

Is domain registration and hosting services being provided in your packages?

Yes, Logo Victoria offers domain registration and hosting services to our customers. Some of our packages include free domain registration. Time duration for hosting services differ in every package from 6 month hosting to 12 month hosting as well.

What is the benefit for explanation animation?

Explanation Animation allows you to embed the video on your site helping your brand to boost sales. It will build your brand resulting in great social activity.

Can I choose my own voice – over talent?

It is advised that you use our own voice - over talents as they're more experienced and well versed in different languages. Logo Victoria will provide you with several voice samples – including both male and female – for you to choose the most appropriate one for your video.

Can the video be ordered in multiple languages?

Yes, the video can be ordered in multiple language' but it will take approximately two weeks to complete the it because its translation of the voice – over text, recording of the narration and the editing adjustment of the video is a critical stage. Also, the charges would be extra for this depending on the style of the video.

Who hosts the video?

Two options are available for hosting your video; first is Logo Victoria host it on our channels i.e. YouTube or Vimeo which will help us reach potential clients. Second is, you can host the video on your website if you've the storage space.

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